Ii-FAQs

Imibuzo ebuzwa qho

Ndingayenza njani iodolo?
  1. Jonga kwaye ukhethe iimveliso kwaye ukhethe ubungakanani bakho
  2. Cofa ku 'yongeza kwinqwelo'
  3. Emva kokongeza zonke iimveliso onomdla kuzo, cofa i icon yenqwelo kwaye ujonge ukhetho 'lokuphuma'
  4. Nika ulwazi lwakho kunye neenkcukacha ezipheleleyo zokuthumela
  5. Uya kucelwa ukuba ukhethe indlela yokuhlawula oyikhethayo
  6. Uya kufumana lonke ulwazi lokuthenga ngeposi kunye nolwazi lokulandelela nge-imeyile.

Asisebenzisi izaziso zeSMS ngenxa yenani eliphezulu lomxholo wogaxekile.

Ukuhanjiswa kuthatha ixesha elingakanani?

Siyakuthanda ukuva kuwe ngenkonzo yethu yabathengi, ukuthengisa, iwebhusayithi okanye naziphi na izihloko ofuna ukwabelana nathi ngazo. Izimvo kunye neengcebiso zakho ziya kuthakazelelwa. Nceda ugcwalise le fomu ingezantsi.

Ndiyilandelela njani iodolo yam?

Please visit our 'Shipping and Delivery' page to track your order.

Ubekwe phi?

We have a number of stores nationwide. You can view them all here.

Ithini ipolisi yakho ngembuyekezo yotshintshiselwano kunye nokubuyiselwa kwemali?

Free shipping is available for orders over R 500.00, with the exception of items on sale and orders below R 500.00 which incur a delivery cost of R 150.00.

Do you ship internationally?

We are working on onboarding a major international courier partner.

How do I get in touch with Crossover?

For order enquiries, please email us at support@crossoverint.co.za

For any other related queries please call us on 010 443 3946.

Returns and Refunds

Do you offer refunds?

Yes, we offer full and partial refunds.

Visit our Returns and Refunds page here.

How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within 14 working days after the parcel has been received.

How much can I get refunded?

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In another instance when the packaging has been opened and the product has been used, you are eligible for a refund given that the product is returned within 14 business days and the product is still in a saleable condition.

In the case when a product or packaging has been damaged, is stained or otherwise not in a saleable condition, you are not eligible for a refund.

Who pays the shipping costs in the case of a refund when the order does not have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

What is the cost when a product has to be returned due to an exchange or request to refund?

The amount payable in order for the courier to collect and re-deliver in the event of an exchange is R 150.00

The amount payable in order for the courier to collect in the event of a refund is R 150.00

Payment and Safety

Do you accept online payments?

Yes we do, We offer a variety of secure payment methods for you to choose from.

Do you offer laybuy/credit facilities?

We do offer laybuys in store.

We also have amazing credit options for you to choose from, namely PayJustNow and Payflex.

How does PayJustNow work?

With PayJustNow, you get your stuff and payment happens over 3 interest-free installments.

Click here to learn more.

How does Payflex work?

Similar to PayJustNow, the only difference is you get to pay over 4 interest-free instalments.

Click here to learn more.

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard and Apple Pay.

We also do offer lay-buys only in-store and we do have credit facilities online as well.

We do not accept any form of cheques, cash on delivery for online orders or EFT payments.

Payment Options